Do you accept insurance?

Currently, our office does not accept insurance. At the end of your visit we will provide you with a superbill that can be used to file for reimbursement with your insurance company. Most PPO insurance plans will cover a portion of the cost of your visit to an “out-of-network” provider. Please use our form provided (Insurance Coverage Discussion) to help assist you in discussing your insurance coverage with your provider. This will also help you understand how much you will be reimbursed prior to your first visit.

Do you offer discounts?

Unfortunately, many insurance plans do not cover naturopathic care in the state of California. To help offset some of the costs, BNA is offering a 20% visit discount for naturopathic visits to college students (with ID) and seniors (65 & older). Out of respect and admiration for police, fire fighters, military and their immediate family, they will also receive a 20% visit discount for naturopathic visits.  The 20% discount does not apply to IV Therapy.  For IV’s we offer a 10% off discount for a package of 10 or more.

What to expect in the first 2 visits

– Your first appointment will last approximately 60-90 minutes. Please bring in your completed intake-form, medications and supplements that you take regularly. We will discuss your health concerns, perform any pertinent physical exams, determine if any lab/imaging work needs to be completed or requested and discuss options. Depending on your case, some treatments may be given (such as a homeopathic remedy). Acute illness will be given treatment that day.

– Your second visit will be approximately 45-60 minutes (1-4 weeks later). We will review all labs and/or imaging that was performed. We will also present you with a full treatment plan that was created unique to you.

What to expect in the follow-up visits

All follow up appointments will range from 15-30 minutes, depending on complexity. These are necessary to ensure your health is improving and make adjustments to your plan.

What is “Welcome to Wellness”?

BNA offers a free 15-minute consultation to discuss how naturopathic medicine can address your health concerns. No medical treatment will be given during the consultation. Please call and schedule your FREE consult with either Dr. Born, Dr. Jones-Born or Dr. Tonnu today!

Is there a cancellation policy?

Due to our extended visit times with our patients, we ask that you give at least 24 hour’s notice, otherwise a $75 fee will be charged. For nutrient injection missed appointments without notice we will charge a $25 fee. We understand that there are extenuating circumstances, so we do take it on a case-by-case basis.

Are the docs on-time?

As a courtesy to all our patients we like to be considerate of their time. Appointment length will not be extended due to late arrival. If more than 15 minutes late, our cancellation policy will go into effect. Please fill out forms prior to your first appointment, these are available for download or print on our website. We are happy to mail, fax, or email patient forms to you as well. This policy helps maximize your appointment time.

What is the financial policy?

As a patient of BNA, you are responsible for the total charges incurred from each visit to your practitioner. Charges are to be paid at the time of each visit. Any laboratory fees or natural pharmacy items that may be recommended are not included in the appointment fee. If you have a PPO insurance plan, your labs will likely be covered by your carrier. We recognize and appreciate that health care can involve major financial commitment. We aim to provide you with effective and affordable health care. Payments can be made by Visa, MasterCard, Discover, American Express, cash or check.

What is the extent of training of naturopathic doctors?

Detailed information can be found via the American Association of Naturopathic Physicians (AANP) website.


Is there a difference between a Homeopath and an ND?

Yes, but BNA doctors may use homeopathy as part of your treatment plan. Both Dr. Born and Dr. Jones-Born are members and listed as Homeopathic Friendly Practitioners with the Bay Area Homeopathy Association (BAHA).